I-Level support
Our European repair facility customers can expect significantly reduced Repair Turn-Around-Time (TAT) which will
result in operational and maintenance savings without the burden of a terminal transportation
plan back to the United States. DLS will work with each of our customers to determine the level of support
desired and tailor a Support Program for their requirements that will include adequate SRU spare requirements,
any terminal training requirements and the necessary contract and transportation vehicles.
Current I-Level facilities
I-Level support facilities, located in Heidelberg, Germany, can support maintenance for any MIDS LVT terminals.
Additional services available through the Heidelberg facility include:
- Field service engineering support
- Training
- Integration support
- Engineering support
Advantages of the Heidelberg Regional Service Center
- Faster fault identification screening
- Faster return of repairs to customers
- Reduced investment in terminal (LRU) spares
- Ease of transportation
- Central location for many European countries
- No duty restrictions within EU and cooperating countries
Note: I-Level repairs performed at the Heidelberg facility will require formal third party approval from the U.S.
Department of State. See below for
additional information on the approval process.
Heidelberg documentation requirements
There is required documentation (third party approval) that needs to be completed prior to each Country utilizing Heidelberg. DLS has examples of every required document and will assist each Country through the process. Required documentation is outlined below:
- Contract and Statement of Work (SOW)
- Transportation plan and cover letter
- MIDS IPO Notification
- U.S. Department of State Documents
- TAA
- End User Assurance (EUA) Letters
DLS will:
- Provide examples of all documentation
- Prepare the necessary information within each document, to the extend DLS has the information (Country ultimately responsible for
accuracy of all documentation)
- Coordinate all face-to-face meetings and communication with the Country and respective agencies involved
- Assist the Country with what documentation can be done concurrently versus step functions
Future I-Level Facilities
Future I-Level support facilities will be located in:
- Australia
- Canada
- Japan
- Saudi Arabia
- Waddington Royal Air Force Base, United Kingdom
Note: Support facilities not located in MIDS member nations are only authorized to
repair that country’s terminals.
